Before your session
Cancel any time before your booked start and it costs nothing.
Paid in advance and cancelling before the session? We refund in full.
No-shows and self-shortened sessions are not refunded once the block has begun.
Back to the club
Refund Policy
Fair on both sides
Plans change. Here is how PLAYHAVEN PC CLUB handles cancellations and money back on bookings and passes.
Passes
Unused, unopened passes can be refunded within 14 days of purchase.
Once any hours are used, the remaining balance stays on the pass but is no longer refundable for cash.
If something breaks
If a fault on our side interrupts your paid session and we cannot re-seat you, we credit or refund the affected time — just tell the desk before you leave.
Getting your money
Refunds return to the original payment method where possible, usually within 5–10 business days.
To request one, email [email protected] with your name and order details, or ask at the front desk.